FAQ
Product
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All our products are woven and sewn in China – the world’s largest silk producer.
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All Andaz Silks’ products have been OEKO-TEX certified, which means every aspect of our pillowcase and eye masks –from zipper, to thread to dyes, are guaranteed free from harmful substances, and completely safe for human health.
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Yes, pure silk is naturally hypoallergenic, breathable and ultra smooth to touch. Our pillowcases and eye masks are suitable for all skin types, including eczema, acne-prone skin, sensitive skin and allergy sufferers too.
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To check your head circumference, simply use a tape measurer and wrap it around your head firmly. If you don’t have a tape measurer, use a string or piece of floss then measure with a ruler.
Our regular silk eye mask comes with an elasticated strap, and will comfortably fit head sizes 54cm-56cm.
However, if your head is larger, or smaller, we recommend choosing our black adjustable eye mask which can fit up to 60cm head circumference.
Care
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It is always a good idea to wash any bedding or sleep accessories before you use or wear them. This helps to remove any dust or possible debris that may have accumulated during manufacturing and handling.
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Silk Pillowcase
We highly recommend hand washing our silk pillowcase, however it is also machine washable on the gentle cycle.
For detailed washing instructions, click here.
Silk Eye Mask
Our silk eye mask is hand wash only.
Fill a tub or basin with cold water and pour a few drops of ph neutral or delicates detergent. Soak your eye mask for 5-10 minutes to remove excess dirt and oils then fold the eye mask and gently rub the surface on each other. Rinse with cold water until the water runs clear. Lay the eye mask flat on your palms, and gently squeeze to remove excess water. Please do not wring. Hang dry away from direct sunlight.
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To maintain the shine and softness of silk, we recommend using a specially formulated detergent for silk or a delicate laundry detergent. These are usually ph-neutral, do not contain harsh chemicals, bleach, artificial fragrances or enzymes.
Shipping
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Standard shipping is a flat rate of $9.00.
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Depending on your location, shipping generally takes 7-14 days. However, during peak periods or promotions, please allow extra time.
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At the moment, we only ship to Australia, but we are planning to ship internationally in the future!
Returns
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Yes, we do. If you find you are unhappy about any aspect of your Andaz Silks order, please contact our support team at hello@andazsilks.com and we will gladly resolve any issues for you. For further information on our returns policy, click here.